Focalscope help desk ticketing and live chat software 1.5
Free Trial Version
Publisher Description
Focalscope help desk ticketing and live chat software is a web based system which revolutionizes the way small to large businesses communicate and handle support and customer queries. Features such as SLA integration, personal & shared folders, ticket queues, ticket backlogs, instant messaging, calendars, task management and easy to learn interface make it a perfect solution for customer support and email management.
FocalScope includes a powerful live chat system which allows you to quickly provide real-time support on your website. Highly configurable, it can be skinned to match your branding. It also includes many other features such as customizable fields , chat queues and customer history.
FocalScope also includes “new employee training mode” allowing you to train employees directly on the job without the risk of their inexperience affecting your professional image. With active directory and LDAP integration , setting up of users a snap with single sign on functionality.
IP telephony integration with solutions such as Asterisk, 3CX allows for features such as click to dial, customer routing logic, call recording and CDR lookup right out of FocalScope. Developers can also extend the functionality of FocalScope with their own telephony interfacing opening up all sorts of exciting possibilities for integration.
FocalScope is accessed via any browser on both PC & MAC with support for Mobile platforms, via the mobile client application. FocalScope can be hosted on premises or in the cloud. FocalScope uses Microsoft SQL server and IIS as its backend for superb performance, reliability and scalability.
About Focalscope help desk ticketing and live chat software
Focalscope help desk ticketing and live chat software is a free trial software published in the Other list of programs, part of Business.
This program is available in English. It was last updated on 22 April, 2024. Focalscope help desk ticketing and live chat software is compatible with the following operating systems: Windows.
The company that develops Focalscope help desk ticketing and live chat software is FocalScope Pte Ltd. The latest version released by its developer is 1.5. This version was rated by 2 users of our site and has an average rating of 4.0.
The download we have available for Focalscope help desk ticketing and live chat software has a file size of 15.73 MB. Just click the green Download button above to start the downloading process. The program is listed on our website since 2011-08-09 and was downloaded 230 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded software with your antivirus. Your antivirus may detect the Focalscope help desk ticketing and live chat software as malware if the download link is broken.
How to install Focalscope help desk ticketing and live chat software on your Windows device:
- Click on the Download button on our website. This will start the download from the website of the developer.
- Once the Focalscope help desk ticketing and live chat software is downloaded click on it to start the setup process (assuming you are on a desktop computer).
- When the installation is finished you should be able to see and run the program.
